Hadesbet Casino Privacy Policy

At Hadesbet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at hadesbet.com. By using our platform, you acknowledge that you have read and understood this policy. We are committed to handling your data with transparency and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Who We Are

We operate Hadesbet Casino as a licensed online gambling platform. Our casino holds a Curaçao gaming licence, which authorises us to offer online casino services, sports betting, and related entertainment to eligible players worldwide. When you interact with our website, register an account, or contact our support team, you are sharing information directly with us as the data controller. For any privacy-related enquiries, you may reach us at support@hadesbet.com.

Information We Collect

When you use our online casino Hadesbet services, we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents for KYC verification

Financial and Transaction Data

• Payment method details (Visa, Mastercard, bank transfer information)
• Cryptocurrency wallet addresses (BTC, ETH, LTC, DOGE, USDT)
• Deposit and withdrawal history
• Bonus and promotional activity records

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session activity
• Pages visited, games played, and navigation behaviour
• PWA app usage data if you install our mobile application

How We Use Your Information

Here at Hadesbet Casino, we use the data we collect for a number of legitimate purposes. We process your information to:

• Create and manage your player account
• Verify your identity and comply with KYC/AML obligations
• Process deposits and withdrawals securely and without fees
• Deliver bonuses, free spins, and promotional offers you have requested
• Provide 24/7 customer support via live chat, email, and online forms
• Prevent fraud, money laundering, and underage gambling
• Administer our VIP Club, loyalty scheme, and referral programme
• Improve the performance and security of our platform
• Comply with our legal obligations under our Curaçao licence

We process your data on the legal basis of contractual necessity (to provide our services), legal obligation (regulatory compliance), legitimate interest (fraud prevention and platform security), and, where applicable, your explicit consent.

Cookies and Tracking Technologies

Our Hadesbet platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control cookie settings through your browser preferences at any time. However, please note that disabling certain cookies may affect the functionality of our website and your ability to access some features, including the Hadesbet login page and game loading.

Sharing Your Information

We do not sell your personal data to third parties. At Hadesbet Casino, we may share your information only in the following limited circumstances:

• Game providers: We work with over 110 providers — including Evolution, NetEnt, Yggdrasil, and Hacksaw Gaming — who may receive technical data necessary to deliver games to you.
• Payment processors: We share transaction data with Visa, Mastercard, bank partners, and cryptocurrency networks to process your payments.
• Regulatory and legal authorities: We may disclose your data if required to do so by law, court order, or licensing authority.
• Service providers: We engage trusted third-party companies to assist with IT infrastructure, customer support, and fraud detection. These partners are contractually bound to protect your data.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In accordance with our Curaçao licence conditions and applicable anti-money laundering regulations, we are required to retain certain records for a minimum of five years. When data is no longer needed, we securely delete or anonymise it.

Your Rights

We respect your rights over your personal data. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to our legal retention obligations)
• Object to or restrict how we process your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@hadesbet.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing any request.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Our Hadesbet Casino systems use SSL encryption across all pages, and financial transactions are processed through secure, certified payment channels. We regularly review and update our security practices to address emerging threats.

Restricted Territories

Our services are not available to residents of certain countries. We do not knowingly collect personal data from individuals located in restricted jurisdictions, including the USA, Malta, Poland, Mexico, Indonesia, and other territories listed in our Terms and Conditions. If we become aware that a player from a restricted region has registered with us, we will close the account and delete the associated data in accordance with our legal obligations.

Children's Privacy

Our casino services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. We use age verification measures as part of our KYC process to prevent underage gambling. If you believe a minor has registered at casino Hadesbet, please contact us immediately at support@hadesbet.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of Hadesbet Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at Hadesbet Casino, please do not hesitate to reach out to our team. We are available 24/7 and committed to resolving any privacy concerns promptly.

• Email: support@hadesbet.com
• Live Chat: Available around the clock on hadesbet.com
• Online Form: Accessible from the Contact Us section of our website

We value your trust and remain dedicated to protecting your privacy as you enjoy all that our Hadesbet Casino has to offer — from 7,300+ games and live dealer tables to our generous welcome package and ongoing promotions.